Our Privacy Policy

This Privacy Policy was last updated in September 2026.

1. Data controller

The controller responsible for the processing of personal data is OPERADOR LOGÍSTICO VITOTRANS, S.L., Tax Identification Number (C.I.F.) B-01496413, with registered address at C/ Paduleta, 55, Office 114 (Local 114), 01015 Vitoria-Gasteiz (Álava), Spain.

Email: info@vitotrans.es
Telephone: +34 945 291 034

2. What data we process and where they come from

We may process identification and contact details, professional information, information relating to the company or organisation for which the data subject works, administrative and invoicing data and, where necessary to manage a logistics or transport operation, service-related information such as the driver's contact details, identification documents where legally required, vehicle registration number and documentation necessary for the proper management of the transport service.

Data may be provided directly by the data subject through the contact form, email, telephone or other communication channels, or may be generated in the course of a professional, commercial, contractual or pre-contractual relationship.

In certain operations, professional or driver data may be provided by clients, transport companies, self-employed hauliers, suppliers or other entities involved in the service. In such cases, only the data necessary to manage the professional relationship and the relevant operation will be processed.

The contact form on this Website is not intended for the communication of special categories of personal data. Please do not send particularly sensitive information through the form unless it is strictly necessary and there is an appropriate legal basis for processing it.

3. Purposes of processing

OPERADOR LOGÍSTICO VITOTRANS, S.L. will process personal data, as applicable, for the following purposes:

  • To respond to enquiries, requests for information, quotations and communications received through the Website, email, telephone or other channels.
  • To manage and maintain professional, commercial, contractual or pre-contractual relationships with clients, suppliers, transport companies, self-employed hauliers and their contact persons.
  • To organise, assign, coordinate, operationally monitor and manage contracted logistics and transport services, including the communications required between clients, transport companies, drivers and other parties involved in an operation.
  • To manage documentation, invoicing, collections, payments, accounting and other administrative, tax and legal obligations.
  • To manage recruitment processes where a person voluntarily sends a CV or job application to the company.

OPERADOR LOGÍSTICO VITOTRANS, S.L. does not use these data to send newsletters or advertising campaigns and does not carry out commercial profiling or automated decision-making for marketing purposes.

4. Legal basis for processing

The legal basis depends on the purpose of the processing and the relationship existing in each case:

  • Performance of a contract or steps taken at the request of the data subject prior to entering into a contract, where processing is necessary to deal with a quotation request, enter into or provide a service, or manage the relationship with a client, supplier or carrier who is a natural person.
  • Compliance with legal obligations, where certain data must be processed or retained in order to comply with tax, accounting, commercial, transport or other legally applicable obligations.
  • Legitimate interests, to manage communications and professional relationships with contact persons at companies, clients, suppliers and transport companies, and to coordinate operations necessary for the provision of services, always within the limits established by data protection law.
  • Consent, only where required for a specific purpose, which may be withdrawn at any time without affecting the lawfulness of processing carried out before its withdrawal.

5. Data retention

Data will be kept for as long as necessary to fulfil the purpose for which they were collected and while the professional, commercial, contractual or pre-contractual relationship remains in place. Once the relationship has ended, the data may be kept duly blocked for the applicable statutory limitation periods in order to address possible liabilities.

Administrative, accounting, tax and contractual documentation will be retained for the periods required by applicable legislation.

Job applications and CVs will be used to manage the relevant recruitment process. Once that process has ended, they will be deleted when no longer necessary, unless the data subject has expressly authorised their retention for future recruitment processes.

6. Recipients of personal data

Where necessary to manage and perform the contracted service, data may be disclosed to clients, shippers, consignees, transport companies, drivers, suppliers and other parties strictly necessary for the logistics or transport operation.

Data may also be disclosed to banks and financial institutions where necessary to manage payments and collections, and to public authorities, regulatory bodies, courts and tribunals where required by law.

OPERADOR LOGÍSTICO VITOTRANS, S.L. also uses service providers that may access personal data in order to provide services to the company, such as hosting and email services, accounting and employment advisers, IT support, and management or invoicing applications. Where they act on behalf of VITOTRANS, such providers act as data processors and their access is regulated in accordance with applicable data protection law.

7. International data transfers

OPERADOR LOGÍSTICO VITOTRANS, S.L. does not currently plan to make direct international transfers of personal data processed for the purposes described above. If the use of any technology provider entails an international data transfer, the safeguards required by the General Data Protection Regulation will be applied.

The use of cookies and third-party services on the Website is specifically described in our Cookies Policy.

8. Data subject rights

Data subjects may exercise, where applicable, their rights of access, rectification, erasure, objection, restriction of processing and data portability, and may withdraw their consent where consent is the legal basis relied upon.

To exercise these rights, you may contact OPERADOR LOGÍSTICO VITOTRANS, S.L. by email at info@vitotrans.es or in writing at C/ Paduleta, 55, Office 114 (Local 114), 01015 Vitoria-Gasteiz (Álava), Spain, indicating the right you wish to exercise. Additional information to verify identity will only be requested where there are reasonable doubts as to the identity of the person making the request.

If you consider that your personal data have not been processed in accordance with data protection law, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

9. Data not obtained directly from the data subject

Where personal data have not been provided directly by the data subject, they may come from the company or organisation for which that person works, a client, supplier, transport company, self-employed haulier or another party involved in the logistics operation. In such cases, the categories of data processed will normally consist of identification, contact and professional data, together with the data strictly necessary to coordinate and perform the transport service.

10. Mandatory data

Fields identified as mandatory on forms must be completed in order for us to deal with the relevant request. If the data necessary to contract or perform a service are not provided, OPERADOR LOGÍSTICO VITOTRANS, S.L. may be unable to deal with the request or correctly provide the requested service.

11. Automated decision-making and profiling

OPERADOR LOGÍSTICO VITOTRANS, S.L. does not make decisions based solely on automated processing that produce legal effects or similarly significantly affect data subjects, and does not carry out commercial profiling using the data processed for the purposes described in this Privacy Policy.

12. Security and confidentiality

OPERADOR LOGÍSTICO VITOTRANS, S.L. applies appropriate technical and organisational measures to protect personal data against unauthorised destruction, loss, alteration, disclosure or access, taking into account the nature of the data, the scope and context of the processing and the risks involved.

13. Amendments to the Privacy Policy

OPERADOR LOGÍSTICO VITOTRANS, S.L. may amend this Privacy Policy in order to adapt it to regulatory, technical or data-processing changes. The current version shall be the version published on this page at any given time.

Last updated: September 2026.

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